In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items web page recovered by the repair tool that Outlook can't place in their original structure. We've streamlined search to make it easier than ever to find what you're looking for. The new Outlook Attachment Preview feature lets you see your pictures and files without leaving your inbox.

Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. When you're working with HubSpot Support to troubleshoot the desktop add-in, you may be asked to provide debug logs. When you have the extension installed in Outlook, it will store information in report logs on your computer. These logs are saved each day the extension is used, and your file names refer to the usage date. If your extension isn't functioning as expected, these logs help the support team take a deeper look into what's happening with the add-in on your computer.

Use the classic Outlook for Windows connectivity troubleshooter to troubleshoot Outlook connectivity issues. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working. Use the classic Outlook advanced diagnostics troubleshooter to create a detailed configuration report. Receive Community updates and events in your inbox every Monday morning. A lot of times, a user will click on something by accident and change their view and be unsure of how web page to get it back.

Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com. You can create a new web page Outlook Data File and drag the items in the Lost and Found folder into the new data file. After you've moved all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder. To create a new Outlook Data File, go to Create an Outlook Data File.

It would get stuck at 82% and then she would turn it off. For awhile, when she did this, the system would try a system recovery installation and was successful until now. The navigation pane is the leftmost pane in Outlook where you'll find your folder list and the icons to move between Mail, Calendar, People, and Tasks. Running the /resetnavpane command removes all customizations to the navigation pane. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in web page is the source of the problem. If the troubleshooter can't fix your issue, or if you'd like to fix it yourself, see the next section.

There are three steps you can take to try to get Outlook working again. Along with that, it will be helpful to keep your folder structure safe. In addition to that, it is usually easy to use, even if you’re not a tech-savvy person. Now you’ll have a fresh profile that should work properly if the old one was the problem. If Outlook works fine now, you know one of those add-ins was the problem. So, it will be helpful to find out which one caused the issue.

If a user has a large mailbox or lots of folder nesting, syncing might lag or even crash. Let’s look at what causes Outlook web page to crash, how you can fix it, and a smarter tool that takes a lot of the stress off your plate. Most Outlook problems can be resolved with proper troubleshooting and maintenance.

Outlook is crashing when the track email button is clicked OR Outlook debug logs show error "object ... If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally. Most times, this is caused by a corrupted search index, which you can rebuild.

Understanding the root causes and using the right tools can make all the difference. While built-in tools like ScanPST offer a basic Safety net, they often fall short when it comes to rectifying deeper file damage. Outlook slows down, crashes randomly, or fails to load web page entirely. Users often turn to Microsoft’s ScanPST tool, but it struggles with large files and doesn’t always finish the job. Microsoft Outlook is one of the most widely used email clients globally, especially in professional and business environments. Outlook also comes with strong built-in security features, making it a reliable choice for managing communication and workflow.